Learn why do some payments fail and what can you do to decrease declined transactions.
We use Stripe to process our payments and there two main reasons why a credit card payment may fail, payment declines by the card issuer or blocked payments.
Here are some suggestions:
1. Call your bank or card issuer a few days before to approve the purchase.
2. Input the CVC and postal code correctly. It is possible the charge will look like it went through. If you see an error code on the purchase screen and do not get a purchase confirmation by email, you did not complete the purchase.
**Please note: If you do not complete your purchase during the event, we will not be able to complete the purchase at a later time, including timed-limited events.
"A blocked payment is initially authorized by the card issuer and could be processed successfully. Instead, Stripe does not charge the card as it’s likely the payment is fraudulent and could result in a dispute.
Depending on the type of card being used, some customers may see the card issuer’s authorization for the payment amount on their statement. This amount has not been charged and no funds have been taken. The authorization is removed from their statement by the card issuer within a few days." Learn more about declines here.